Welcome to Jumptools Help

Jumptools FAQ

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Site Builder

How do I build a website?

If it's your first time using a Jumptools website we would be more than happy to help you set it up. Contact us at 1.866.315.0142 or email [email protected] to book a free set up call.

Otherwise if you want to go ahead and build the website on your own please click on this link.

How easy it is to capture leads with my website?

Lead capture links/widgets make it easier for people to connect with you from your website. When you add these links/widgets to your website chances are you will get more leads. Full instructions here.

What is a widget?

A widget is a small window that appears at the side or at the bottom of your page that provides an information (like your social media feeds or testimonials) or prompts the user to do something (like requesting his contact details for a free home evaluation, signing up for a newsletter, etc.). Full instructions here.

How do I change the look and feel of my site?

You can change your site anytime you want. Simply go into the Site Builder, and update your templates, styles and colours. You can play around all you want - your changes will not affect your live site until you Publish. Full instructions here.

If I switch templates, will I have to start all over again?

No. Templates are designed to change around your content. What might change is how your content is laid out on the page. Full instructions here.

Can I custom design an existing template?

If you need to go beyond what the Site Builder allows you to do and add your own touch to an existing template, feel free to contact us at 1.866.315.0142 or email [email protected]. We might be able to accommodate you with our Custom Work services ($40 per half hour).  

Are Jumptools templates adapted for mobile navigation? 

Yes. Knowing that most web browsing is made from mobile devices, Jumptools offers fully responsive templates. We continually add templates and colour schemes to keep your site looking fresh and up-to-date.

How do I change my site content?

The content already provided on your site is for inspiration, guidance, and to give you a sense of what good web content looks like. It's up to you to make it your own.

To update, change, revise or replace whatever you want, go into the Site Builder, and select 'Step 3: Edit Content'. Choose the page you want to work on from the left-hand menu. Make your changes and save them, then Publish to apply it to your live site. Full instructions here.

To add content from our article library click here.

Why does my new site already have content? 

We have made this builder as easy to use as possible. With pre-populated content, you can have a site up and running in five minutes. Which is great if you want a prewritten site. If you do not, and we encourage you to create your own content and put your own stamp on your site, all you have to do is change it or edit it. That's easy to do, just go into the Site Builder select 'Step 3: Edit Content' and make changes to your heart's content.

We find the pre-written content can also function as a bit of inspiration. It is always easier to change something that is already there than to face a blank screen and write something from scratch, you would not be the first person to be daunted by the prospect of filling a blank page. It is just a way to help you create an effective site. Full instructions here.

How do I change the order of the buttons in my Menu bar?

Go into the Site Builder, and go to 'Step 3: Edit Content'. Click the 'Edit' button above the list of pages to start reordering them. Full instructions here. Full instructions here.

How do I check what my site looks like before I publish it?

Whenever you are working from 'Step 3: Edit Content' you can click on the 'Preview' button in the 'Builder Actions' palette on the right side of the page. 'Step 4: Publish' also allows you to Preview your website right before Publishing it. You'll get a look at what your site will look like to visitors, and get a sense of how it will navigate.

I've just added new content and photos on the Site Builder, but they're not appearing on my live site. 

Did you save your changes? If not, when you exit the Site Builder, your changes/updates will be lost. Make sure you save your changes as long as you are working on the site and every time you're about to exit the Site Builder.

You may also have omitted the 'Publish' step. Check to make sure you've gone into 'Step 4: Publish' and published your updates to your live site.

How can I rank better on Google?

Jumptools auto-generated content is already designed to be search engine friendly. Our systems auto-generates page titles to include your name, broker name and city, so that if someone is searching for you or a REALTOR® in your specific area, your name is more likely to come up.

And unlike many template-based sites, your listings are actually a part of the pages on your site. They're not frames pages from other sites. And that means that the content on those listings actually helps you rank. (The other way, search engines don't recognize that that content is on your site - they see only the original site)

But you can do more to help your site rank better. The most important thing you can do is to keep updating your site. Search engines love fresh, relevant content. Add articles, update page content and make sure your listings are always up-to-the-minute. Not only will this help you rank, visitors will come to see your site as a source of valuable information, and you as a subject-matter expert. Click here for complementary information.

How do I get statistics on site visitors?

Click on the 'Site Builder' tab. Under 'View Site Statistics' you will find basic information about your website visitors: total number of visitors, total number of page views (broken down by page), most popular (top 10) pages, listing view statistics.

However for more in depth site statistics statistics and tracking of your website activity we recommend you using Google Analytics.

What is Google Analytics?

Google Analytics is a service that shows you how people found your site, how they explored it, and how you can enhance their visitor experience. It's free, and it will track visitors through your site, and will keep track of the performance of your marketing campaigns so you know which keywords are really working. Full instructions here.

What is a Privacy Policy? 

A privacy policy is a disclaimer that informs users how your site deals with their personal information. It contains details on whether or how their information is shared with parent companies, subsidiaries, or third parties.

Why do I need a Privacy Policy?

Privacy is a pretty big deal these days; if you collect people's names or emails, having a privacy policy is the law.

Say you send out a weekly newsletter to people whose email addresses you have collected via your site. Your privacy policy has to include a statement about how you are going to use the information you have stored (their names and email addresses), and detail how long you will store it and whether it will be distributed in any way (especially for commercial use).

Jumptools provides you with a default policy created by legal specialists. Feel free to have your own lawyer or privacy professional take a look at it and adapt it to your specific needs.




How do I create a listing?

Go into the Listings section from the top menu bar, select a property type from the dropdown menu in the top right-hand corner of the screen, and click the 'Create New Listing' button. Full instructions here.

You should not need to manually create a listing except if it's an exclusive listing. Your listings and office listings are automatically synchronized between CREA and your website.

How do I set up my board listings to automatically show up on my website?

We use CREA DDF to retrieve your listings and your office listings. If your brokerage participates in the CREA's National Shared Pool, you can create a listing feed for your website. If you are uncertain of this you can contact CREA at [email protected] or speak to your office administrator. Full instructions here.

How can I generate a listing report?

Get more visibility into how much traffic your listings are getting with the Listing Activity Report. Go into the Listings section from the top menu bar, click on the 'Reports' tab. Select a Start Date and End Data and click on 'Generate Reports'.


How do I edit my profile?

From the top menu bar go to 'Settings' to make any changes you need to your personal or company details. Don't forget to save to retain your changes.

Where can I set up my social media?

Under the 'Settings' menu go to the 'Social Media' tab. There you can set up your social media accounts so their icons will show up in the header and footer of your website. Live feed are also available for Facebook and Twitter. Full instructions here.


My credit card expires soon, how do I change it?

Contact us at 1.866.315.0142 or email [email protected], and we will help you out.

What happens to my website content if I cancel my Jumptools subscription?

You can cancel your account at any time. When you cancel, your website will no longer be live. Before you cancel, consider calling us to discuss your reason for canceling. You can reach us at 1.866-315-0142. If we are unable to answer your call or if it is after hours, please leave a message or email us at [email protected]. We will get back to you.

Contact Us

Jumptools Support is happy to assist you with any issues, questions, or concerns that you may have related to our web sites and online tools.

Our support is available Monday through Friday from 9 a.m. to 6 p.m. ET. Feel free to call 1-866-315-0142 (toll-free), or email [email protected].

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